Long FMC Web Image.jpg


The PennDel AHMA Fall Management Conference & Expo is Nov. 7-8.



2019 Exhibitors  |  2019 Sponsors  | Advertise in the Program | Property Manager Incentives


Keynote Speaker: Sarita maybin

Sarita Maybin

Sarita Maybin

How to Get More Done with Less Negativity and Stress

In this high energy keynote presentation, you will discover how to get done the things that matter most, respond to negativity and set limits with people who make unreasonable demands.  Strategies for conquering habits that add to your stress will also be shared.

Highlights include:

Find Out: Is your glass half empty or half full?How to keep the contagious effect of negativity from rubbing off on youHow to expose subtle negativity such as rolled eyes, sighing and silent resistance5 behaviors that cause stress and how to counteract them3 ways to say “NO” nicely

PLUS…Receive Sarita’s “Top 10 Positive Communication Phrases” take-home card


“Total Teamwork: Working Together for Positive Results”

This workshop features a fun, interactive team simulation activity that reveals the roles that team members play and provides insights into handling team challenges. You’ll also complete a short checklist to find out how well your real-life team is doing and learn tools for improved team communication and employee engagement.



Sarita Maybin was the keynote speaker for the PennDel AHMA Fall Management Conference in 2011 and we're pleased to feature her again at the 2019 conference.  She is an international speaker, communication expert and author whose audiences have fun learning how to stay positive, constructively confront tough communication situations and work together better. 

During her 25 years as a speaker, Sarita has spoken in ALL 50 states as well as Puerto Rico, Mexico, Jamaica, Canada, England, Asia, Iceland…and most recently, on the prestigious TEDx stage.  She has also spoken for numerous AHMA conferences and last year was the featured keynote speaker for all 8 states within Southeastern AHMA.

Sarita is a former university Dean of Students with a Master’s degree in Counseling, a Toastmasters Humorous Speech Contest winner and a Past President of the National Speakers Association, San Diego chapter.  She has also been interviewed by the media about her book "If You Can't Say Something Nice, What DO You  Say?" 


Session Speakers

Dena B. Calo, Saul Ewing Arnstein & Lehr LLP
Dena is the vice chair of Saul Ewing Arnstein & Lehr LLP’s Labor and Employment Law Practice Group. As an HR strategist and employment lawyer, she counsels clients in the property management industry through complex reputational and legal issues. Dena strategizes and consults with executives, management and HR professionals in a multi-discipline, national practice handling complex legal issues to ensure compliance with federal, state and local laws. She also provides practical HR advice and assistance and develops and presents training programs on a wide variety of employment and labor law topics. Dena has extensive experience litigating cases in front of state and federal juries throughout the United States. Dena is also an national speaker and author helping companies understand employment law and implement it day to day.

Deborah Gershen Gennello, Moderate Income Management Co., Inc, AMO 
Ms. Gershen (CPM, NAHP-e, VP of Property Management) is a licensed real estate broker in the States of New Jersey & Delaware and holds numerous certifications in the area of real estate, including the CERTIFIED PROPERTY MANAGER designation from IREM, Certified Occupancy Specialist, Certified Housing Manager, Certified Financial Manager and Certified Manager of Maintenance. She has received the title of National Assisted Housing Professional, Executive Level from the National Affordable Housing Management Association (NAHMA).

Kelly Gilbert, Federation Housing
Kelly Gilbert (PA LSW) is currently employed as a Service Coordinator for Federation Housing. Graduating with a BSW from LaSalle University in 2006, and an MSW from Temple University in 2009, Kelly has had the opportunity to work with older adults in a variety of professional settings. Kelly began her career with Holy Redeemer, as a Service Coordinator for Independent Living and Personal Care before advancing to Geri-Psych and Hospice. During her time at Holy Redeemer, Kelly was largely responsible for coordinating the safe discharge of complex cases. During the span of her career, she spent a lot of her time assisting patients and families to navigate through the difficult diagnosis of Alzheimer’s, while ensuring patients maintain dignity as their disease progressed. Each day presented new challenges with opportunities to learn various aspects of service coordination, which she brings with her to her position at Federation Housing.

Eric Hodge, Spedient Inc. 
Eric is a certified REAC Inspector with Spedient Inc will explain how to achieve or maintain your status as a high-performing property. He will give new updates that may impact your property. You will learn about the top reasons properties perform poorly on their REAC and be presented with solutions to remediate current issues.

Alyssa Moss, Federation Housing
Alyssa Moss (BSW) is the Social Services Manager for Federation Housing. Graduating from Kutztown University of Pennsylvania in 2014, Alyssa began her career as a Benefits Ambassador at Jewish Family Service (JFS) of the Lehigh Valley, where she held an internship during her studies. During her time at JFS, Alyssa provided supportive services to her older adult clientele, fostering positive relationships with local agencies and stakeholders, with a strong commitment to serving individuals from a variety of backgrounds. Alyssa began working for Federation Housing in 2015 as a Service Coordinator. Beginning her employment as Social Services Manager September 2018, Alyssa has become a source of ongoing support and guidance for her team of ten, talented Service Coordinators. Through Alyssa’s experience, she remains dedicated to advocating for those she serves, as well as those she leads, as she believes that everyone has a voice that deserves to be heard. 

Michael Pico, Pennrose
Michael Pico serves as Chief Human Resources Officer at Pennrose. In this role, he is responsible for all human capital initiatives for the organization. Michael brings 27 years of experience to Pennrose and has been instrumental in expanding employee engagement, development, and training. Michael joined Pennrose in 2014 as Vice President of Learning and Employee Development and in 2016 was promoted to his current role. Prior to Pennrose, he was Vice President of Enterprise Learning for Caesars Entertainment (formerly Harrah’s Entertainment), where he led the strategic and operational direction for leadership development and learning, supporting more than 54 distinct properties, 23 domestic and international brands, and over 65,000 employees domestically and internationally. Michael received his Bachelor of Science in Public Administration from the University of Scranton. He is also a Certified Level I Coach and Certified National Bereavement Facilitator, and a Licensed Trainer in Customer Relations and Coaching, and Development Dimensions International (DDI) programs.

David Shallcross, Pennsylvania Office of the Attorney General
His career in public service began as a Firefighter, Fire Inspector and Fire Prevention Instructor in Bristol Township 1980-1987; during 1981-1986 he was a Sergeant on the Bristol Borough Auxiliary Police. Then in 1986 he was appointed as a Deputy Sheriff with the Bucks County Sheriff’s Office 1986-2007 and in 1999 promoted to Investigator to create the new Warrant Service Unit and was later promoted to Warrant Specialist in charge of the Fugitive division. Mr. Shallcross served as a Law Enforcement Liaison for a Federal Contractor and was assigned to special projects for the U.S. Department of Homeland Security 2007-2008; in 2008 David Shallcross joined the ranks of the Office of Attorney General as a Community Liaison, in this capacity he has conducted hundreds of seminars and presentations throughout the state. He was promoted to Supervisor of the Senior Protection Unit in 2011. David was appointed as the Acting Director of Education and Outreach Section in 2016. He is currently the Director of Senior Protection Unit. He also serves as an Education & Outreach Specialist and is responsible for various community presentations. David Shallcross is a recipient of the Sheriff’s Commendation of Valor (1988 saving a man from a house fire), Award of Merit and the F.O.P. Outstanding Service Award (2003 Capture of armed bank robbery suspect), PA Crime Prevention Officer of the Year (2010 & 2015) and has received the PA 3rd Senatorial District - Community Involvement Award (2013).

Heather Staggs, S.T.A.R. Momentum Compliance Consulting, Inc. 
Heather (CPO, FHC, SHCM, HCCP ) brings knowledge from both the property management and regulatory sides of affordable housing industry. She is a 25-year property management veteran; in addition, she has served as the previous manager for both the PBCA Section 8 Contract Administration and LIHTC Program Compliance departments within the Colorado Housing and Finance Authority (CHFA). Prior to that, she was a Project Manager with the U.S. Department of Housing and Urban Development. Heather is an expert in Fair Housing practices and affordable housing program compliance rules and regulations. These skills allowed her to serve as an expert witness for a recent high profile Federal Fair Housing property management case. Heather has first-hand insight into the latest affordable housing compliance trends all due to her on-site consulting work with multiple affordable housing programs, in addition to her company reviewing over 1000 resident files on a monthly basis. Her ability to comprehend the complex rules and regulations of the affordable housing industry, allows her to assist her clients across the country to stay compliant with not only state monitoring and government agencies, but also with Fair Housing laws. Heather is also a NAHMA approved CPO™ and FHC™ Instructor and the recent past Chairperson for the National Affordable Housing Management Association’s Fair Housing Committee.