The PennDel AHMA Fall Management Conference is Sept. 27-28.




Our 2017 Sponsors  |  Our 2017 Exhibitors



Wednesday, sept. 27

8:00 a.m. – 9:15 a.m.  
Conference Registration & Continental Breakfast
Food Drive Collection: PennDel AHMA is holding a food drive to benefit The Food Bank of Delaware. Bring your donations of non-perishable food or non-food items to the Conference Registration desk and receive a ticket for a chance to win a door prize.

KEYNOTe sponsored by:

9:30 a.m. – 10:45 a.m.
Keynote Address
Be your own “Real Life” SUPERHERO
Speaker: Sam Glenn
The core of this speech is empowering people to choose an attitude that works for them and their organizational success, personal and professional development, serving customers with excellence, building a culture where people thrive, improving communication and becoming the kind of person that people are excited to be around.

11:00 a.m. – 12:15 p.m. (Three Concurrent Sessions)
1. Knowledge and Preparation are the Keys to a successful Fire / Life Safety Inspection and sustained Tenant and Building Safety.
Stan Kelsall, Arora Engineers Inc
This presentation will provide Property Managers with the knowledge necessary to prepare in advance of their local Fire Inspector’s and/or Insurance Carrier’s Fire / Life Safety Inspection. With this information attendees will have the ability to attain a satisfactory Fire / Life Safety Inspection and more importantly ensure the safety of their Tenants and Buildings from, or during, a fire event.

2. Resolution Secrets for EIV Income Discrepancies
Jenny DeSilva, Blueprint Housing Solutions
To accurately resolve discrepancies, you must be able to interpret the EIV Income Detail Report and the EIV Income Discrepancy Report. This session will teach participants what types of income EIV does and does not recognize. Next, we will explore the fundamentals of income discrepancies to uncover what triggers a discrepancy and how and why did EIV calculate the discrepancy amount for a period of time that is so historical?  Using a case study, the instructor will lead the group through a methodology to document the review of the discrepancy; determine the validity; and resolve those determined to be valid.  By the end of this interactive class, you will have a plan of action for each discrepancy and will be equipped to confidently dissect them with ease.  Knowledge is power.  

3. Managers and Service Coordinators Working Together for a Stronger Community  
Alicia Spencer, PHFA & Alisha Willis, Community Realty Management
The most successful properties are those where the Property Manager and Service Coordinator work as a team.  Topics addressed in this session are: defining Service Coordination, the roles and responsibilities of each team member, addressing boundaries, selecting a Service Coordinator for the property, support and training needs for the Property Manager and Service Coordinator, and tips on how to develop a stronger working relationship. A real life scenario will be shared which addresses conflict resolution between the Property Manager and Service Coordinator which resulted in a stronger community for their residents.

12:15 p.m. – 1:30 p.m.  

LUncheon sponsored by:

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maintenance & managers sponsored by:


1:45 p.m. – 3:00 p.m. (Three Concurrent Sessions)

1. Maintenance & Managers: Breaking Down Barriers
Erin Devlin & Dwayne Bynum, Community Realty Management
Communication is the key to overcoming the daily obstacles maintenance and managers face. This session will provide tips on being an effective communicator and listener. We will troubleshoot examples of real life conflict that can arise and overview what can be done to break down barriers between maintenance and managers.

2. Cover Your Assets!!  - Are Your Assets Verified?
Deborah Gershen Gennello, The Gershen Group
Since proper counting of asset information can sometimes make or break compliance this session will present information and guidance on asset verifications for LIHTC properties.  Topics touched upon will include the difference between asset value vs asset income, verification of income from assets, and the differences between LIHTC and HUD programs.  

3. My Hoarder has a Lawyer… Now what? 
Paul Cohen Esq & Jenel Marriccini Esq, Cohen, Willwerth and Marraccinni; Karen Harris, Arbor Management
During this session, the problems caused by hoarding that impact your properties and your residents will be addressed. We will provide ideas on policies to identify the issue early, as well as explore your legal options and obligations and how hoarding relates to the Fair Housing Act.

3:00 p.m. – 3:30 p.m.   
Afternoon Break

afternoon break sponsored by:

3:45 p.m. – 5:00 p.m. (Three Concurrent Sessions)

1. Integrated Pest Management and Bed Bugs
Megan McGinty, Federation Housing
Session will discuss the development and implementation of an Integrated Pest Management (“IPM”) Plan and its application in the preventation and treatment of bed bugs with special focus on the role of the IPM Coordinator. 

session sponsored by:

2. Identifying and Incorporating Regulatory Updates that Impact HUD TSPs and LEP Plans
Jenny DeSilva, Blueprint Housing Solutions
Navigating through HUD’s ever-changing maze of regulations that impact leasing activities is a full-time job!  This intermediate level session is designed for compliance managers and site level staff tasked with ensuring written Tenant Selection Plans and Limited English Proficiency (LEP)Plans are compliant and ready for examination during a Management and Occupancy Review.  This session will highlight recent edits to these documents triggered by HUD’s LEP guidance to the industry, VAWA regulations, new Student Rule Eligibility exceptions, new Social Security Number Requirements, guidance on the use of arrest records in screening activities, and more.  Don’t miss this informative session designed to help you “discover what you didn’t know, you didn’t know”.  Plan today for success tomorrow. 

3. Active Shooter Scenarios: Are you prepared?
Edwin Moore, NJ Department of Homeland Security
Do you know what to do in an “Active Shooter” scenario in your place of work or in any confined setting?  An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated area. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Join us for an informative session with the New Jersey Department of Homeland Security as they discuss how you can protect yourself and your co-workers. 

5:00 p.m. – 7:30 p.m.    
Vendor Expo including hors d’oeuvres

expo sponsored by:

8:00 p.m. – 11:00 p.m.    
Networking Reception

DJ and Karaoke Contest provided by Charismatic Entertainment                                                
Gaming provided by Wilmington Amusements

networking reception sponsored by:

Thursday, September 28

9:00 a.m. – 10:30 a.m.
Buffet Breakfast

Presentation of new Community of Quality® Banners and NAHMA Certifications

10:45 a.m. – 12:00 p.m. (Three Concurrent Sessions)

1. “The Good, The Bad and The Ugly” of Older Adult Bullying
David Shallcross, Pennsylvania Office of the Attorney General
Good people are sometimes treated in a bad way, we must know the proper way to handle these situations so that it doesn’t become ugly for all involved. Bullying does not stop at any age.  While we grow older, we do not necessarily ‘grow up.'  This interactive power point program is designed to educate individuals on senior bullying.  Covering issues of types of bullying, why people bully and what an individual can do to help themselves or others in a bullying situation.  We will look at concerns from senior to senior bullying, senior to staff bullying, staff to senior bullying as well as family member involved bullying. This program will help any individual that is involved in a bullying issue to find the confidence within them to report the problem.  This program will also help care givers recognize bullying issues that can occur within the senior population and suggestions on how to prevent this negative behavior and ways to encourage an environment of kindness.  

2. Violence Against Women Reauthorization Act of 2013: Implementation in HUD Housing Programs
Deborah Gershen Gennello, The Gershen Group
Owners/Agents are required to provide residents with protections under the Violence Against Women Act for certain covered housing programs including Section 8, HOME, and the Low Income Housing Tax Credit Program. Join industry experts to learn the background of the program; what your responsibilities are as an owner/agent; what documents must be used or updated; and deadlines that must be adhered to.

3. Leadership Secrets of Santa Claus
Ross DeSimone, Peripheri
Who hasn’t faced a demanding resident or problematic team member at some point?   Do these individuals make you question your leadership skills?  This session will provide a fun look at ways to examine and maybe even improve your management and leadership approach to connect with and coach those challenging individuals.  

12:00 p.m. 
Conference ends with drawing for a prize.
Raffle ticket given with the return of the conference survey.