2026 Sponsors
AGENDA
Tuesday, sept. 22, 2026
8-9 a.m. | Conference Registration & Breakfast
9:15-10:30 a.m. | Concurrent Sessions
Regulatory & Compliance Track
HOTMA Advanced Income Course for LIHTC, HOME and HTF Programs
Sponsored by MRK Partners
NAHMA 1.25 credit hours for NAHP, NAHP-e & CPO certifications and renewals
Speaker: Susie Ortega, Assistant Director of Compliance, M&L Compliance Management
This session will cover HOTMA changes related to determining and calculating a family’s income. During the session, we will discuss the new definitions of family members and household members; what is counted as income, including how to accurately calculate gig, gambling, and other unusual income sources; income exclusions; and the new rules regarding student financial assistance, along with other critical HOTMA changes and updates. Attendees will also have the opportunity to apply their knowledge through several real-world case studies.Core Essentials Track
Rent Collection and Delinquency Management: Protecting Your Property Through Proactive Practices
NAHMA 1.25 credit hours for NAHP, NAHP-e certifications and renewals
Speaker: Denise Neale, VP/Director of Property Management, Arbor Management, LLC
Rent collection and managing delinquency are core parts of good property management, and they work best when handled consistently and with discipline. Strong collection practices help keep each property financially healthy. In this session, we’ll cover practical ways to improve collections—like setting clear policies, sticking to deadlines, and following up in a structured way when accounts fall behind. You’ll also learn how to spot early warning signs, take corrective action, and stay compliant while addressing delinquency issues.Maintenance Track
NSPIRE: Understanding the Rules and Requirements
NAHMA 1.25 credit hours for NAHP, NAHP-e, NAHMS, NAHMT certifications and renewals
Speaker: Joe Reynolds, Inspection Protocol Trainer, US Housing Consultants
This session will explore NSPIRE administrative functions include inspecting Unit, Inside, and Outside areas, selecting units through HUD's sampling methodology, calculating property scores based on deficiency severity and location, ensuring timely correction of identified deficiencies, and conducting inspections professionally, consistently, and in accordance with HUD inspection protocols and resident privacy requirements.
10:45 a.m.-12 p.m. | Concurrent Sessions
Regulatory & Compliance Track
HOTMA Advanced Asset Course for LIHTC, HOME, and HTF Programs
NAHMA 1.25 credit hours for NAHP, NAHP-e & CPO certifications and renewals
Speaker: Susie Ortega, Assistant Director of Compliance, M&L Compliance Management
This session will cover HOTMA changes related to determining and calculating a family’s assets. During the session, we will discuss assets and asset exclusions and provide attendees with guidance on properly calculating income derived from assets in accordance with HOTMA regulations. Participants will also have the opportunity to apply their knowledge through several real-world practice scenarios.Core Essentials Track
Resident Services 101: Designing a Program to Best Fit Your Community
NAHMA 1.25 credit hours for NAHP, NAHP-e certifications and renewals
Speaker: Tylin Colston, Housing Services Representative, PHFA
Join an informative and collaborative session curated to assist in supporting resident services professionals to design and customize their supportive services programs to fit the specific needs of their communities. Topics include program purpose, confidentiality, local resources, and resident event planning.Maintenance Track
NSPIRE: Inspection Standard Details
NAHMA 1.25 credit hours for NAHP, NAHP-e, NAHMS, NAHMT certifications and renewals
Speaker: Joe Reynolds, Inspection Protocol Trainer, US Housing Consultants
A focused review of NSPIRE inspection standards that are frequently misinterpreted or misapplied, with practical guidance to improve consistency and compliance. The session will also highlight any potential HUD program or policy changes implemented as of October 1, ensuring participants understand the latest requirements and inspection expectations.
12:15-2 p.m. | Lunch & Awards Presentation
2:15-3:30 p.m. | Concurrent Sessions
Regulatory & Compliance Track
HUD Updates
NAHMA 1.25 credit hours for NAHP, NAHP-e & CPO certifications and renewals
Speakers: Yvette Jackson, Director, Asset Management and Jeff Stouffer, Chief, Account Executive, Northeast Region Asset Management Division, U.S. Department of Housing and Urban Development
HUD representatives will give an in-depth look at what is going on in Multifamily Housing, policy updates, new guidance insight, staffing, streamline processes, and program updates.Core Essentials & Maintenance Track
Financial Asset Management
NAHMA 1.25 credit hours for NAHP, NAHP-e, NAHMS, NAHMT, CPO certifications and renewals
Speakers: Ralph Shires, TSR II and Caleb Alexander, TSR I, PA Housing Finance Agency
This session will give the attendees a look at the PHFA reserve fund request workflow, to include how to submit the request, what to include in the request and how often they should be submitting those requests. There will be time at the end of the session for questions related to the RFR process as well as any other technical services questions that may arise.
2:30-3:45 p.m. | Reverse Tradeshow
The PennDel AHMA Reverse Trade Show is a fun, interactive networking event designed to connect Supplier Partner Members and Corporate Member Management companies. Each Supplier Partner is guaranteed time to participate with each participating company. Unlike traditional trade shows where vendors set up booths to showcase their products and services, the Reverse Trade Show flips the script. Here, managing agents and multifamily industry decision-makers are the ones with tables, while suppliers walk the floor. This format allows companies to connect with potential clients and build valuable business relationships. It’s a must-attend event for anyone looking to thrive in this dynamic industry.
Are you a Corporate Member wanting to participate? Email us here to let us know!
Are you a Supplier Partner Member wanting to participate? Add it to your Exhibitor registration here!
3:30-3:45 p.m. | Afternoon Break
3:45-5 p.m. | General Session
Shift Happens: Let’s Lead Through It
Sponsored by Federation Housing
NAHMA 1.25 credit hours for NAHP, NAHP-e certifications and renewals
Speaker: Denise Neale, VP/Director of Property Management, Arbor Management, LLC
The need to adapt is nothing new—Benjamin Franklin famously said, “When you are finished changing, you’re finished.” What is new is the frequency, velocity, and complexity of change in today’s business environment. Leaders are no longer navigating occasional transitions; they are operating in a constant state of evolution.
In this engaging and practical session, we will explore the science of change and what it takes to lead effectively through ongoing disruption. Participants will gain insight into how change impacts individuals and teams, including the psychological and behavioral responses that can either accelerate or hinder progress.
We will also examine several proven change frameworks, highlighting both individual change models (such as the ADKAR model) and organizational change approaches (including Kotter’s 8-Step Process).
5-7 p.m. | Vendor Expo w/hors d’oeuvres
Wednesday, sept. 23, 2026
9-10:15 a.m. | Networking Breakfast & NAHMA Presentations
Corporal Aaron J. Allen
10:30-11:45 a.m. | General Session
The Art of De-Escalation: Communicating Through Crisis
Speaker: Corporal Aaron J. Allen, Heritage Affairs Section, Pennsylvania State Police, Office of Community Engagement
NAHMA 1.25 credit hours for NAHP, NAHP-e, NAHMS, NAHMT certifications and renewals
This training provides participants with practical strategies to safely and effectively manage conflict, reduce tension, and prevent situations from escalating into crises. Participants will learn how to recognize behavioral cues, communicate with empathy and professionalism, maintain emotional control under stress, and apply proven verbal and nonverbal de-escalation techniques. The session emphasizes active listening, conflict resolution, crisis intervention principles, and decision-making while prioritizing the safety and dignity of everyone involved. These skills are applicable in law enforcement, government, education, healthcare, customer service, and everyday interactions.
11:45 a.m.-12 p.m. | Conference Ends with Prize Drawing
Raffle ticket given with the return of the conference survey
Presentations are presented as topics for discussion and informational purposes only. Each speaker(s) prepares their own presentation and materials, and these presentations and materials may not express the opinions, thoughts, and/or ideologies of PennDel AHMA directly but those of the individual presenter(s).