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2019 agenda

The PennDel AHMA Fall Management Conference & Expo is Nov. 7-8.



2019 Exhibitors  |  2019 Sponsors  | Advertise in the Program | Property Manager Incentives


8:00 a.m. to 9:15 a.m.
Conference Registration

Sarita Maybin

Sarita Maybin

9:30 a.m. to 10:45 a.m.
How to Get More Done with Less Negativity and Stress
Keynote Speaker: Sarita Maybin
During her 25 years as a speaker, Sarita has spoken in ALL 50 states as well as Puerto Rico, Mexico, Jamaica, Canada, England, Asia, Iceland…and most recently, on the prestigious TEDx stage. She has also spoken for numerous AHMA conferences and last year was the featured keynote speaker for all 8 states within Southeastern AHMA. Sarita is a former university Dean of Students with a Master’s degree in Counseling, a Toastmasters Humorous Speech Contest winner and a Past President of the National Speakers Association, San Diego chapter. She has also been interviewed by the media about her book "If You Can't Say Something Nice, What DO You Say?"

Keynote speaker Sponsors:

11:00 a.m. to 2:15 p.m.

  • Session 1: Blended Occupancy: Navigating the Compliance Complexities of Layered Programs
    Heather Staggs, S.T.A.R. Momentum Compliance Consulting Inc.
    Stop all the confusion. In this session we will provide an understanding of what it takes to manage a blended or layered program property. We will discuss and the conflicts between different regulatory aspects of funding sources and programs on your property. This all-inclusive hands-on course pinpoints the program differences and offers solutions to handle them. Perfect for owners, agents, and managers looking to add additional layering or are currently navigating the requirements of multiple programs such as RAD Conversions, and layering HUD Multifamily Section 8 programs with the LIHTC and or HOME programs.

  • Session 2: REAC
    Eric Hodge, Spedient 
    In this session, we will transfer knowledge from our HUD Certified Inspector, to your property management and maintenance staff, for the sole purpose of achieving or maintaining your status as a high-performing property. You’ll also learn about any new updates that may impact your property. · Learn what it takes to become or maintain your status as a high-performing property. · Find out the top reasons why properties perform poorly on their REAC. · Take a quick virtual tour of an actual REAC inspection. · Learn how to remediate current issues

  • Session 3: Extreme Hoarding isn’t Just a TV Show
    Deborah M. Gershen, C.P.M., Moderate Income Management Company
    According to the Anxiety and Depression Association of America, “Hoarding is the compulsive purchasing, acquiring, searching, and saving of items that have little or no value. A hoarder can be dangerous to the occupants of the unit and disrupt the lives of the residents in your building. Join us to discuss ways of identifying a hoarder, handling a safety issue in their home and learn and how to bring in community services to assist you. A hoarder is more than just a clutter bug….

12:15 p.m. to 1:30 p.m.

Luncheon Sponsors:

1:45 p.m. to 3:00 p.m.

  • Session 4: Navigating Through HUD Northeast
    Northeast HUD Representatives
    Have you ever wondered where to find directions in dealing with HUD issues beyond the 4350.3? Are you aware of all the information HUD has available to assist you? In this session HUD staff will provide insight to the “other” HUD Handbooks, how to utilize the HUD website to gain the most information, as well as how to connect with the proper staff to ensure submissions to HUD are handled without issue.

  • Session 5: Hiring & Firing Without Headaches
    Dena Calo, Saul Ewing Arnstein & Lehr LLP
    There are numerous federal laws that restrict what businesses can do in terms of hiring and firing employees. From a business perspective, your goal is to hire the best person for the job. From a legal perspective, your goal is to avoid litigation. Applicants are usually on their best behavior. How can you tell who will be the best employee? What questions should you avoid? What questions should you focus on? And what about all of the paperwork? Does it have to be so complicated?? It is crucial that all employers and their professional advisors understand these laws and apply them to their employment practices. In this session you will gain insight into: what to say in job postings, the Employment Applications (Dos, Must Dos and Don’ts), Background Checks / References / Medical Examinations / Drug Screening, Employment Interviews (Knowing what to ask about and what to discuss during an employment interview), Using social media during employment, Discipline, Termination and exit interviews (Know how to discharge an employee—what, and what not, to say and do)

  • Session 6: Total Teamwork: Working Together for Positive Results
    Sarita Maybin 

    This workshop features a fun, interactive team simulation activity that reveals the roles that team members play and provides insights into handling team challenges. You’ll also complete a short checklist to find out how well your real-life team is doing and learn tools for improved team communication and employee engagement.

3:00 p.m. to 3:30 p.m.
Refreshment Break

3:45 p.m. to 5:00 p.m.

  • Session 7: How to Detect LIHTC Resident & Application Fraud
    Heather Staggs, S.T.A.R. Momentum Compliance Consulting Inc. 
    With the increasing shortage of affordable housing in the US, there is a small percentage of people who are willfully providing false information or altered documents to housing providers in order to try to qualify for housing. In this session we will give you tips on how to detect fraud and what to look for on applications, questionnaires, resident provided documents and 3rd party verifications. We will discuss ways to protect management and the owner from reportable non-compliance if fraud is detected by an outside agency. Lastly, we will discuss how to report resident and applicant fraud to the appropriate government agencies and how identify if unreported income found on HUD’s EIV reports may be due to willful misrepresentation.

  • Session 8: How Do We Make the Grass Greener?
    Michael Pico, Pennrose Management Company
    In this interactive session we will explore practical strategies for creating a positive work culture to help your employees thrive and grow in the affordable housing field. These strategies can help turn your company into a great workplace and, in turn, boost employee engagement, morale, and retention. We will cover areas such as: · The link of employee engagement to retention exploring the business case in support of employee engagement initiatives. · The roles we all play in engaging employees. · Guidelines for developing effective employee engagement initiatives and engagement surveys.

  • Session 9: Aging in Place
    Alyssa Moss & Kelly Gilbert, Federation Housing, Inc 
    This interactive presentation will educate our colleagues about the challenges our residents face in an independent living environment. Such challenges stem from system limitations. We will be sharing our professional experiences, how we work to circumnavigate these challenges to ensure our residents’ receive beneficial services, and have an increased quality of life.

5:00 p.m. to 7:30 p.m.
Vendor Expo with hors d’oeuvres

Vendor expo Sponsors:

8:00 p.m. to 1:00 p.m.
Networking Reception


9:00 a.m. to 10:30 a.m.
Networking Breakfast & NAHMA Presentations
Success Stories in Affordable Housing

10:45 a.m. to 12:00 p.m.

  • Session 10: Accident Reporting & Investigation
    Eric Voit 
    Incidents that occur on your property involving employees, residents or their guests can expose your organization to costly claims and lawsuits. This presentation reviews the importance of accurate and timely reporting and investigation of incidents on your property. It covers the process of collecting documentation, retaining evidence, relating to the incident, evidence retention, identifying the root cause, witness interviewing techniques and creating an action plan to incorporate what was learned from the investigation.

  • Session 11: ‘I’m Sorry–If You Were Right I’d Agree With You’ -Robin Williams: LIHTC Regulations
    Deborah M. Gershen, C.P.M.
    Do you ever feel like you are out of the loop with the changes on the LIHTC regulations? This session will review and discuss changes in the compliance and reporting requirements for the LIHTC program, current best practices and changes including income averaging, notification and other requirements for physician and file inspections.

  • Session 12: Ten Scams Targeting Seniors
    David Shallcross, Pennsylvania Office of the Attorney General 
    We review the top ten scams targeting seniors with examples on how to avoid becoming a victim of fraud, when to report and what is being done to reduce the risk. Our goal is to make the older population aware of the threat of fraud to the elder community, teach them how to avoid being victimized; and to make sure they know who they should call when they are concerned about their safety and well-being.

12:00 p.m.
Conference ends with drawing for prize