2025 Sponsors

 

AGENDA

Wednesday, Oct. 15, 2025

8-9 a.m. | Conference Registration & Breakfast

9:15-10:30 a.m. | Concurrent Sessions

Regulatory & Compliance Track
Understanding the 2025 HOME Final Rule (Rental)
Speaker: Susie Ortega, Assistant Director of Compliance, M&L Compliance Management
This informative session will cover the important operational compliance changes for rental housing found in the new 2025 HOME Final Rule. This session is perfect for HOME Agencies and Owner/Agents with HOME site compliance responsibilities. The HOME Final Rule was released on January 6, 2025, and became effective on April 20, 2025. During this session the focus will be on the following primary areas of the new HOME Final Rule: Income Determination Methods; Tenant Based Rental Assistance and Rent Limits;  Utility Allowances; and Tenant Protection and Lease Requirements.

Resident & Social Services Track
Money Talks — How to Talk to Your Residents About Money
Speaker: Holly Zugay, CFP®, AFC®, Senior Financial Education Officer, PA Housing Finance Agency
Most of us are uncomfortable talking about money in general. The discomfort grows when having to talk to tenants who are behind in rent payments about their spending habits and priorities. This session explores money from the tenant’s perspective, hidden economic social norms, and communication skills to help increase service coordinator and property manager's confidence to get the job done.

Core Essentials Track
Cyber IQ: Mastering the Fundamentals of Digital Safety
Speaker: Jeff Stang, Chief Technology Officer, Arbor Management
In today’s hyperconnected world, security isn’t optional—it’s essential. This comprehensive training session is designed to empower participants with practical knowledge and proactive strategies to safeguard their digital lives and organizational assets. Whether you're an IT professional, business leader, or everyday user, this class offers vital insights into key areas of cybersecurity that impact everyone. By the end of the training, participants will walk away with actionable steps, enhanced awareness, and a stronger defense posture to meet today’s cybersecurity challenges head-on.

Maintenance Track
Biohazard Remediation
Speaker: Mark Guinther, President, Eastern Diversified Services
In this session we will discuss the following topics: • Covid disinfection • Gray and black water remediation (sewer back up) • Blood borne pathogens • Bio remediation due to hoarder situation.

10:45 a.m.-12 p.m. | Concurrent Sessions

Regulatory & Compliance Track
Determining Assets in Accordance with HOTMA Guidelines
Speaker: Susie Ortega, Assistant Director of Compliance, M&L Compliance Management
HOTMA regulations, which became effective January 1, 2024, have created sweeping changes in the affordable housing industry. These changes greatly affect the way we calculate a family’s eligibility. This interactive session will focus on HOTMA changes as they relate to determining and calculating a family’s assets. During the session we will discuss what is considered an asset and how to properly calculate income derived from assets per HOTMA regulations. Class participants will have the opportunity to try their skills on several real-world practice scenarios.

Resident & Social Services Track
Assistive Technology Tools for Professionals
Speakers: Ashley Patete, Accessibility Support Coordinator; Bryan Cohen, Coordinator of Accessibility and Related Programs, Lehigh Valley Center For Independent Living
Attendees will learn how TechOWL’s Assistive Technology (AT) programs help people with disabilities explore the tools and technology they need to be independent. The session will include definitions and examples of how AT can be used to maintain or increase independence in daily activities. Participants will learn what resources are available to explore, trial, and acquire AT in the state of Pennsylvania.

Core Essentials Track
Renters’ Access Act Refresher – How The Law Affects You, and How it May Be Coming to a State Near You
Speakers: William Hilton, Senior Associate Attorney, Cohen Marraccini LLC and Jamie Borodin, President, Docuverus/National Tenant Network
The Philadelphia Renters’ Access Act had broad implications on applicant disclosure, the use and consideration of LT records and qualification scoring, and on adverse action requirements. This session will explain how the law affects you, the implications of non-compliance, and what you need to do to comply. We will also discuss how this law is just the latest in a series of laws and guidance spreading across the country, and why it may be coming to a state near you.

Maintenance Track
Safety Basics: Common Workplace Safety Concerns for Maintenance Workers
Speakers: Ken Bogdan, CSP, Partner, Director, Risk Control Services, Conner Strong & Buckelew; Eric Voight, CSP, Partner, Asst. Director of Risk Control, Conner Strong & Buckeleew
The presentation covers issues related to electrical hazards, lockout tagout, fire safety, flammable liquids storage, ladder safety, machine guarding and personal protective equipment.


12:15-2 p.m. | Lunch & Awards Presentation

2:15-3:30 p.m. | Concurrent Sessions

Regulatory & Compliance Track
Compliance Roundtable
Speakers: Khalifah Harding, Senior Housing Management Representative, PHFA; Grace Bertino, Compliance Manager-Michaels Management-Affordable, LLC. More speakers to be announced.
Moderator: Petra Tubia, Director of Compliance, Arbor Management
Join us for an open forum roundtable conversation to share and discuss all thing’s compliance. Our participants and moderator will discuss Best Practices and On-Going Compliance, Hot Topics, Property Management Issues and more. Please come with your questions! Questions may be submitted in advance to admin@penndelahma.org.

Resident & Social Services Track
Property Success through People and Purpose
Speaker: Erin Devlin, Vice President of Property Management Training & Compliance, California Commercial Investment Group (CCI)
This session discusses aligning goals between Resident Services and Property Managers to optimize individual and property success. We will focus on identifying key performance indicators for a property, and how teammates goals align to achieve results through working together.

Core Essentials & Maintenance Track
HUD’s NSPIRE Inspection Standards — A Modern Take on Compliance Inspections
Speaker: Scott Precourt, Founder and Managing Partner, US Housing Consultants
During this session, Scott Precourt from US Housing Consultants will provide an overview of the NSPIRE standards and the progress made since its implementation in 2023. The presentation will cover common issues, effective strategies, and high-risk issues that need to be addressed as part of day-to-day management. Attendees will learn about the NSPIRE standards and the status of implementing this significant change in oversight on HUD Assisted Housing, as well as Low Income Housing Tax Credits and voucher programs.


2:15-3:45 p.m. | Reverse Tradeshow

The PennDel AHMA Reverse Trade Show is a fun, interactive networking event designed to connect Supplier Partner Members and Corporate Member Management companies. Each Supplier Partner is guaranteed time to participate with each participating company. Unlike traditional trade shows where vendors set up booths to showcase their products and services, the Reverse Trade Show flips the script. Here, managing agents and multifamily industry decision-makers are the ones with tables, while suppliers walk the floor. This format allows companies to connect with potential clients and build valuable business relationships. It’s a must-attend event for anyone looking to thrive in this dynamic industry.

3:30-3:45 p.m. | Afternoon Break

3:45-5 p.m. | General Session

Session Sponsor

Psychological Safety, Building a Culture Where Every Voice Matters
Speaker: Tiffany Holden, Community Impact Director, Pennrose Management Company
Do you truly feel like you belong in your work environment? Are conflicts handled constructively, and are mistakes seen as opportunities for team learning? In this interactive session on psychological safety, we will tackle the silent barriers that exist in many workplaces—the fear of speaking up, the hesitation to challenge the norm, and the pressure to "not rock the boat." A healthy workplace culture should empower individuals to take risks, explore new ideas, and even fail—without fear of blame or backlash. This session is designed to motivate, inspire, and equip you to feel safe, supported, and confident in your role and among your team. Join us as we build a culture where every voice matters.

5-7:30 p.m. | Vendor Expo w/hors d’oeuvres

8-10 p.m. | Networking Reception

THURSDAY, Oct. 16, 2025

9-10:15 a.m. | Networking Breakfast & NAHMA Presentations

10:30-11:45 a.m. | General Session

It’s All About Showing Up: Practical Steps to Grow, Contribute, and Advance on the Job
Speaker: Richard Marcus, PhD, www.richardmarcus.org
No matter if you’re manager, supervisor, or individual contributor, ongoing growth is essential to thriving in your current position, increasing your value to your organization, and preparing for future opportunities. In this interactive session, you’ll get a chance to reflect on your job-related strengths and areas-for-development and, you’ll walk away with the beginnings of a personalized development roadmap designed to boost your effectiveness today and support your long-term career success.

11:45 a.m.-12 p.m. | Conference Ends with Prize Drawing
Raffle ticket given with the return of the conference survey

Presentations are presented as topics for discussion and informational purposes only. Each speaker(s) prepares their own presentation and materials, and these presentations and materials may not express the opinions, thoughts, and/or ideologies of PennDel AHMA directly but those of the individual presenter(s).