Maintenance Matters agenda


8:45 a.m.–10:15 a.m. |  Three Concurrent Sessions

Fair Housing for Maintenance                    
Presented By: Steve Williams, Cohen Seglias Pallas Greenhall & Furman, P.C. 
Fair housing laws apply to all aspects of the landlord and tenant relationship, including maintenance. In fact, fair housing claims relating to maintenance issues are on the rise. In this session, we will discuss how the fair housing laws apply to such things as maintenance response times, how you perform maintenance in tenants’ apartments, discussions you should not have with your tenants, and the risks associated with performing maintenance tasks for some that you do not do for others.

Appliance Maintenance               
Presented By: George Cowden, Steve Folks & Jeffrey Thompson, Multi Housing Depot by ARI
The appliance repair class will offer interactive training to attendees to give them a better understanding of basic operation, diagnostics and repair of appliances. Some preventative maintenance tips will also be presented. The class will cover refrigerators, ranges, dishwashers and a brief overview of microwaves. Attendees will come away with better and more efficient ways of solving appliance repair challenges faced in the daily performance of their jobs.    

Elevator Basics
Presented By: Joshua Gelles, Schlindler Elevator
This session will explore routine elevator shutdowns and provide some basic tips regarding what to do before you call for service. We will also review suggested procedures for entrapments, and have a general review and Q&A session regarding basic elevator operation.   

10:30 a.m.–12:00 p.m. | Three Concurrent Sessions

Preventing Pests during Repair and Renovation 
Presented By: Hope Bowman, Western Pest
This session will explore the prevention of pests in your buildings.  Knowing what size space pests need to enter a building and what requirements they need if they do enter the building will help pest proof your buildings.  The types of pests that may be in your buildings will be discussed as well as what can be done and what times of materials can be used to prevent their establishment in your buildings.            

Preventative Appliance Maintenance            
Presented By: George Cowden, Steve Folks & Jeffrey Thompson, Multi Housing Depot by ARI

The goal of today’s session is to achieve a better understanding of how to maintain appliances in order to help prevent serious breakdowns with attention to cleanliness, capacity, air flow, temperature, gaskets and safety.  The session will also address warning signs and what to look for.

Disaster Planning for Maintenance                     
Presented By: Andrew Goldberg, RestoreCore

Disaster Planning Implementation leads you through the steps to putting together a disaster implementation plan. The class begins by discussing the types of disasters and the need for a communication and business continuity plan. Understand what having a plan means and how to implement the plan.

1:30 p.m.–3:00 p.m.  | Three Concurrent Sessions

Maintenance Basics Discussion Panel
Presented By: Erin Devlin & Dwayne Bynum, Community Realty Management
This open forum discussion panel invites you to discuss safety, implementing a preventative maintenance schedule, the bidding process, contract supervision, and the importance of a work order system and unit turnover process. The panel will have handouts, tips and information regarding each topic but most importantly we want to hear from you! This will be an opportunity to learn from one another.

Plumbing Basics                     
Presented By: Mike Goldberg, RestoreCore
This is a hands-on class designed to help facility and/or maintenance personnel to understand the risk and mitigate the potential problems encountered everyday by the staff. Mike Goldberg, Master Plumber, has designed teaching devices that allow the opportunity to instruct, observe and offer insight as your teams are performing hands on installs of plumbing devices.

Hands-On Training Sessions    
Presented By: Bill Hilburt, Sherwin Williams – Hands on use of a “festool” or dustless sander for wall painting preparation
Presented By: Colm Fidgeon, Precision Power Wash: Graffiti and rust removal products and techniques
Presented By: Bill Mercer, Pop – A – Lock: Re-keying locks, pro/cons of key fobs and benefits of having a master key


3:15 p.m.–4:45 p.m.  | Three Concurrent Sessions

Using Improvisation to Improve Maintenance Service                     
Presented By: Erin Devlin & Dwayne Bynum, Community Realty Management
When putting on your uniform you are preparing for your day as an actor would prepare for Saturday Night Live. Improv actors, just like maintenance technicians, might know the basics of the next scene or work order they are walking into but have to be prepared to the unpredictable circumstances that might come up. This fun and interactive session will use games and role playing to apply the rules of improv to prepare for any scenario and provide excellence maintenance service to their customers.   

What You Need to Know About Roof Preventive Maintenance                      
Presented By: Mike Hoch, P. Cooper Roofing
This session will review roof and ladder safety precautions. The speaker will discuss roof maintenance and leak prevention also at what point a professional should be brought in.  He will address roof cleaning and snow/ice removal concerns.

Hands-on Training Sessions  
Same as the 1:30 p.m. offering                        



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Friday, June 8
7:30 am-8:30 pm

Maintenance Matters Registration