7:30 a.m.–8:30 a.m. Registration and Continental Breakfast


8:30 a.m.–9:30 a.m. Three Concurrent Sessions

Using Improvisation to Improve Maintenance Service
Location: 1100 Social
Presented By:
Erin Devlin & Dwayne Bynum, Community Realty Management
When putting on your uniform you are preparing for your day as an actor would prepare for Saturday Night Live. Improv actors, just like maintenance technicians, might know the basics of the next scene or work order they are walking into but have to be prepared to the unpredictable circumstances that might come up. This fun and interactive session will use games and role playing to apply the rules of improv to prepare for any scenario and provide excellence maintenance service to their customers.

Plumbing 101
Location: Victory Beer Hall
Presented By:
Luis Cruzado, Roto-Rooter Services Company
This session will explore plumbing basics, safety, and equipment. The speaker will also discuss new innovations in plumbing and the products that can be incorporated into daily practices for better results.

Fundamentals of Master Keying
Location: Broad Street Bullies
Presented By:
Bill Mercer, Pop A Lock
Re-keying locks, pro/cons of key fobs and benefits of having a master key


9:45 a.m.–10:45 a.m. Three Concurrent Sessions

Troubleshooting for Maintenance
Location: 1100 Social
Presented By:
Erin Devlin, Community Realty Management and Saleem Williams, Saleem’s Construction

Plumbing 2.0
Location: Victory Beer Hall
Presented By:
Luis Cruzado, Roto-Rooter Services Company
This session will provide further insight into performing installs of plumbing devices. The speaker will also review repairs that are typically necessary in Multifamily Housing units.

Fair Housing Basics
Location: Broad Street Bullies
Presented By:
Rebecca Hoch, Community Realty Mgmt.
This session will cover facts about Fair Housing, its origin and how to avoid issues in fair housing. We will review Protected Classes, LEP (Limited English Proficiency), AFHMP, Service vs Companion Animals and Reasonable Accommodations. The session will end with a 20 question Quiz, attendees that answer 14 questions or more correctly will receive certificate of completion.


11:00 a.m.–12:00 p.m. Three Concurrent Sessions

Considerations for Cleanup of Potentially Hazardous Materials
Location: 1100 Social
Presented By:
Hoyt Emmons, MedTex Services
“Cleaning up nasty and gross things is never pleasant, and can be potentially harmful if not done with proper precautions. During this presentation we will look at real life scenarios and potential exposures in which you may encounter as maintenance professionals. We will identify possible hazards and ways to mitigate them to better ensure personal safety and safety of those around you.”

Introduction to Appliances
Location: Victory Beer Hall
Presented By:
Dennis Donnelly, Ferguson Facilities Supply
Topics to include: Ranges, Ventilation and Hood Products, Dishwashers, Refrigeration, Laundry. Ferguson will be donating the ranges showcased. Enter for a chance to win!

Electrical Basics and More
Location: Broad Street Bullies
Presented By:
Saleem Williams, Saleem’s Construction
Brush up on your electrical basics, as well as check in to see what might be new in electrical products and processes to make your work day easier. Saleem Williams will review some basic electrical how-tos, such as breaker boxes and three way switches. He will also go over electrical safety and some problem solving on everyday electrical issues you might come across.


12:00 p.m.–1:00 p.m. Lunch provided


12:30-1:30 p.m.
PennDel AHMA representatives will be present to assist with the NAHMT & NAHMS application process


1:00 p.m.–2:00 p.m. Three Concurrent Sessions

Buying Smart
Location: 1100 Social
Presented By:
Jenny Hidalgo, Buyers Access

Buyers Access Multifamily “Buying Smart” focuses on driving utilization to key suppliers, changing the ordering methods so you gain more control over spending and learning how to standardize catalogs. The goal is to find out what makes the most sense for your company when it comes to supplier relationships, product selections and simplified ordering methods. You will learn about increasing efficiency, vetting out products and driving down over all spending.

Fair Housing for Maintenance
Location: Victory Beer Hall
Presented By:
Julia Goodchild, Cohen Marraccini, LLC
Fair housing laws apply to all aspects of the landlord and tenant relationship, including maintenance. Fair housing claims relating to maintenance issues are on the rise. In this session, we will discuss how the fair housing laws apply to such things as maintenance response times, how you perform maintenance in tenants’ apartments, discussions you should not have with your tenants, and the risks associated with performing maintenance tasks for some that you do not do for others.

TEAMWORK is the Key Word in Controlling Pests in your Building
Location: Broad Street Bullies
Presented By:
Carmen Reino, Anchor Pest Control
We will discuss Keys to Success in creating a Pest Free environment. The speaker will review facts about pests, tips for prevention, procedures and treatments when needed. This session will cover rodents, roaches, flies and bed bugs, those pests most often causing havoc in your buildings.


2:00 p.m.–4:00 p.m.
Maintenance and Manager Hands-On Contests & Competition
Location: 1100 Social Patio


4:00 p.m.
Networking
Prizes will be awarded
Location: 1100 Social Patio