Supervisor Section 8 Compliance
Name: PHFA
Date to Remove Job Post: September 30, 2026
Job Title: Supervisor Section 8 Compliance
Job Description: The Supervisor Section 8 Compliance plays a critical role in overseeing the daily operations of voucher and special claims processing for all subsidy-related programs. This position ensures compliance with HUD Section 8 regulations, PHFA’s Annual Contributions Contract (ACC), and internal agency policies. The Supervisor provides leadership, technical guidance, and quality assurance to ensure timely and accurate processing of housing assistance payments.
Job Requirements: Essential Functions:
Supervise and support staff in processing housing assistance vouchers and special claims in accordance with HUD regulations, PHFA policies, and ACC requirements.
Train team members on relevant systems, procedures, and regulatory guidelines, including HUD Handbook 4350.3, the Special Claims Processing Guide, and the Monthly Activity Transmission (MAT) Guide.
Troubleshoot and resolve issues encountered during voucher and special claims processing.
Maintain accurate and timely tracking logs, reports, and system data.
Coordinate system access, Security Awareness Training, and Rules of Behavior compliance.
Monitor staff performance using available systems and reporting tools; adjust assignments as needed to ensure efficiency.
Prepare and verify accounting files for submission to the Finance Department to facilitate monthly payments to Owners/Agents.
Manage portfolio changes and baseline monitoring in applicable systems.
Monitor and resolve TRACS error messages and ensure timely submission of tenant and voucher data.
Review and respond to special claim appeals.
Conduct annual performance evaluations and provide coaching and corrective action as necessary.
Serve as the primary liaison with software vendors (e.g., Calypso) to resolve technical issues related to voucher processing.
Draft and distribute communications to Owners/Agents and TRACS contacts regarding HUD notices, policy updates, and procedural changes.
Respond to audit and review requests with appropriate documentation and explanations.
Prepare monthly, annual and other reports as requested by the Manager of Contract Administration.
Provide required documentation to subcontractors for Monthly Occupancy Reviews (MOR).
Participate in meetings with HUD, subcontractors, and other stakeholders as needed.
Complete special assignments as directed by the Director of Housing Management or Manager of Contract Administration.
Job Requirements:
Associates degree from an accredited institution or work experience, specifically with HUD Handbook 4350.3 REV-1.
In-depth knowledge of HUD regulations and policies; AHM certification or equivalent required.
Proven experience in staff supervision, coaching, and performance management.
Proficiency in Microsoft Office; and a willingness to learn new systems.
Strong organizational, analytical, and communication skills.
Ability to work independently, manage multiple priorities, recognize problem situations and offer solutions and meet deadlines.
Professional demeanor with a commitment to confidentiality and customer service.
Strong attention to detail with the ability to identify errors, inconsistencies, and areas of improvement.
Willingness to travel, including occasional overnight trips.
Qualifications
Assisted Housing Manager (AHM) or equivalent - Quadel or equivalent, Associate of Science, Capacity to training and teach., Decision Making/Problem Solving, Dependability, Equivalent relevant experience (5-7 years), Evaluate Employee Performance, Job Knowledge, Planning and Organization, Work Habits/Time Management
Experience
Relevant experience (3-6 years)
How to Apply: https://phfa.wd5.myworkdayjobs.com/PHFA/job/Harrisburg-PA/Senior-Voucher-Analyst_JR128
Please apply via the link above or apply directly at PHFA.org under employment.