Account Administration Specialist I
Management Company: PHFA
Date to Remove Job Post: September 19, 2024
Job Title: Account Administration Specialist I
Job Description: Serve as the primary account administrator for the Agency systems. Responsible for the administration and management of the user Joiners, Movers, and Leavers process. The Account Administration Specialist I manages accounts on the Agency systems and serves as an Account Security Subject Matter Expert for the Agency. The scope of the position also includes supported applications, systems, software, and hardware, of all Agency developed or deployed IT solutions and may crossover infrastructure areas.
• Provision, manage, and remove user profiles and security across all Agency systems, both inside and outside the Agency network.
• Analyze and resolve technical problems for end users.
• Consult with end users and other IT staff to evaluate requirements, recommend designs, plan projects, and coordinate tasks for installation, upgrades, and improvements.
• Plan, test, recommend, and implement network, server, and workstation hardware and software related to user administration and provisioning.
• Provide documentation, training, and guidance for systems to other IT staff and end users.
• Serve as a technical specialist during problem shooting and emergencies.
• Troubleshoot and resolve user account related problems.
• Conduct technical research on upgrades to determine feasibility, time required, and compatibility with current systems.
• Recommend solutions for short-, medium-, and long-range projects.
• Work as a team member with other technical staff to ensure system connectivity and compatibility.
• Work with vendors to resolve complex problems.
• Maintain confidentiality regarding the information being processed, stored, or accessed on the PHFA network and associated systems.
• Document problems and resolutions for future reference.
• Assist personnel of other departments as a resource as required.
• Provide on-the-job training to new department staff members.
• Provide computer orientation for new company staff as requested.
• Other duties as assigned.
Job Requirements: Education/Experience: Experience and skills required for this position are generally acquired through a combination of a Bachelor's Degree and three to five years of related experience, but previous work experience may be substituted for a formal education/degree.
Knowledge/ Skills:
• 2- 3 Years experience with Microsoft Active Directory User, Organizational Unit, and Groups.
• Knowledge of Identity and Access Management principles.
• Knowledge of applications such as Microsoft Windows and Office.
• Good interpersonal skills.
• Ability to work evenings and weekends (if required) in response to the needs of the systems being supported.
How to Apply: Send resume & cover letter to Hrdepartment@phfa.org