Client Services Manager

Women Against Abuse, Inc.
Client Services Manager

Provides trauma informed supervision, planning, and overall program coordination related to client services, including case management, client service staff for the Emergency Safe Haven as well as oversee all administrative aspects of the program. This includes providing direct supervision, hiring, evaluating, and scheduling the Client Support Staff Supervisor at assigned site, case management staff, interns, and volunteers; assisting in strategic, operational and trauma informed planning and related program implementation; coordinating client groups and activities, working with behavioral health team to provide trauma informed client groups; ensuring that program reporting & databases are completed in a timely fashion and compiling and submitting statistical and narrative reports as required. All responsibilities are implemented according to our mission and values and according to Agency standards.


  • Master of Social Work degree from an accredited institution, required.
  • At least four (4) years of social work experience, required. · A minimum of 2 years’ supervisory experience in social services, domestic violence and/or in a residential setting required.
  • Experience with implementing or coordinating residential and supportive programs required. · Knowledge of Philadelphia’s housing programs are required.
  • Experience with Domestic violence advocacy and issues is strongly preferred.
  • Demonstrated skill in crisis intervention, conflict resolution, and group facilitation is required. · Experience working in a Sanctuary setting preferred.
  • Experience in leading focused and unstructured groups required.
  • Demonstrated excellent written, oral and interpersonal skills are required.
  • Demonstrated ability to effectively represent an advocacy agency or function is a plus.
  • Demonstrated ability to work effectively with a diverse population is required.
  • Demonstrated commitment to service of others is required.
  • Bilingualism is a plus.
  • A valid driver’s license required and vehicle ownership preferred.

Hours: Monday – Friday, 40 hours per week, flexibility needed.

Salary: commensurate with experience as well as a generous, comprehensive benefit package.

Location: Northwest Philadelphia, local travel required.

For consideration, please send your cover letter, resume, and salary requirements to Human Resources,

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We encourage all qualified candidates to apply, which may include but is not limited to candidates of color, LGBTQ communities, veterans, and people with disabilities.

WAA, a 501(c)3 nonprofit agency, is Philadelphia’s leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education. With over 150 staff, WAA serves over 15,000 individuals each year through emergency residential services (2 - 100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community based services, prevention & education, and advocacy.


WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.




Women Against Abuse consistently demonstrates a commitment to organizational excellence, ensuring the highest quality programs and exemplary performance.


· Modeling best practices: With funding from the Oak Foundation, we have substantially developed its property management infrastructure, enabling it to reduce costs and improve efficiencies across sites, while dedicating resources to advance its program and facilities expertise. This move has enabled us to better leverage resources, and prepared the organization for the coming expansion of emergency safe haven.


·Capturing impact and client needs: we have upgraded our client information management system to ClientTrack, a database with enhanced quality control features and improved user friendliness. As a result, we are able to collect more data on outcomes and improve program performance.


· In 2015 we became a Sanctuary ® Certified Organization. The Sanctuary® Model is an evidence-supported, trauma-informed organizational change approach to establishing an organizational culture that promotes healing, safety and empowerment for both clients and staff.



Awards and Recognition


o 2018-2019 we received the Barra Award. These awards are given to exemplary nonprofit organizations working in the five-county Greater Philadelphia region that demonstrate great leadership, performance and adaptability. Each organization is actively involved in their communities, works deliberately and thoughtfully to improve their work and seeks to solve problems creatively. They continually strive to be better.


o We received the Barry and Marie Lipman Family Prize in 2017, for our vision and leadership in pioneering Shared Safety: Philadelphia's Response to Relational Violence. We were the first nonprofit organization from Philadelphia to receive the Lipman Family Prize! Since 2012, this annual global prize has honored organizations that use innovative strategies to address social problems.


o In January 2017, our Executive Director and President Jeannine L. Lisitski won the Philadelphia Social Innovations Journal's Human Rights Social Innovator Award for her vision and leadership in pioneering Shared Safety: Philadelphia's Response to Relational Violence.

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